Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contact.bagrucraft@gmail.com.
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Pre Sale Questions
1. What makes Bagru Craft products special?
All our products are handcrafted using the traditional Bagru hand block printing technique. Each piece is unique and reflects the beauty of Indian artisanal work, which means no two items are ever exactly the same.
2. Do you ship across India?
Yes, we deliver all over India.
We currently do not offer international shipping, but we plan to introduce it in the future.
3. How long will it take to receive my order?
Delivery usually takes:
3–5 business days in metro cities
5–7 business days in other cities and towns
7–10 business days in remote locations
We’ll share a tracking link once your order is shipped.
4. How do I track my order?
After dispatch, you'll receive a tracking number and a link via email or SMS.
You can use that to track your shipment in real-time.
5. Can I cancel or change my order after placing it?
You can request a cancellation before the order is shipped by contacting us.
Once it is shipped, you’ll need to follow the return process after delivery.
6. What is your return policy?
We accept returns only if:
The product is damaged, defective, or incorrect
The return request is made within 7 days of delivery
The item is unused, unwashed, and returned with original tags and packaging
7. How do I request a return?
Email us at contact.bagrucraft@gmail.com with:
Your order number
Reason for return
Product photos (if applicable)
We’ll guide you through the next steps and share pickup or return address details.
