Return & Refund Policy

At Bagru Craft, we aim to provide you with authentic handcrafted products and a delightful shopping experience. If you’re not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns
You may request a return if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • The return request is made within 7 days of receiving the order

  • The product is unused, unwashed, and in its original condition with all tags and packaging intact

📦 Note: Products on sale or under limited-time offers are not eligible for return unless they are damaged or defective.

2. Non-Returnable Items
We do not accept returns on:

  • Items that have been worn, washed, or altered

  • Innerwear or hygiene-sensitive items

  • Customized or made-to-order products

  • Gift cards or promotional items

3. How to Request a Return
To initiate a return:

  • Email us at <a href="mailto:contact.bagrucraft@gmail.com">contact.bagrucraft@gmail.com</a> with your order number, reason for return, and product photos (if applicable)

  • Our team will review your request and guide you through the return process

  • Once approved, we will arrange a reverse pickup (if available in your area), or share the return address for self-shipping

4. Refund Process

  • Once we receive and inspect the returned item, we’ll notify you via email

  • If approved, your refund will be processed within 5–7 business days

  • Refunds will be issued to the original payment method or as store credit, as per your preference

  • Please note: Shipping charges (if any) are non-refundable

5. Exchange Policy
We currently do not offer direct exchanges. If you wish to get a different size, color, or product, please return the item and place a new order separately.

6. Cancellation Policy
Orders can be cancelled only if they haven’t been shipped yet. Once shipped, our standard return policy will apply.

7. Need Help?
If you have any questions about returns, refunds, or cancellations, feel free to reach out to us:

Email: Contact.bagrucraft@gmail.com
Phone: +91 89528 48225
Address: PLOT NO.06, CHHIPO KA MOHALLA, LAXMINARAYAN KRISHI FARM, Bagru, Jaipur, Rajasthan – 303007